Performance Marketing in 2025: What’s in Store?

From its earliest days more than 30 years ago, to its advertising dominance today, digital marketing has become a critical component to business growth across the globe. Today, digital makes up more than three-quarters of advertising spend in the U.S. dwarfing traditional media. And with AI’s plunge into the pool, the transformation of digital marketing is likely to reach tidal wave proportions in the coming decade. From advanced analytics that create more personalized customer experiences to automations that allow for unparalleled scalability, AI will be at the forefront in 2025 and far into the future. But it’s not the only component to effective performance marketing this year. To find out what’s around the bend, we asked a few of the experts who work behind the scenes at CloudControlMedia to weigh in.

What’s Happening in Social Media Advertising in 2025?

Benefiting from AI capabilities and bolstered by consumer expectations, social media advertising is more dynamic and personalized than ever. To compete effectively on social media platforms, you need to focus on the channels your audience uses most and send them messages that resonate with where they are in the sales cycle. As to the demise of social media giant TikTok, Paid Media Manager Kelsey McCreary says don’t count the channel out yet. Since the Supreme Court’s recent ruling upholding a TikTok ban and the more recent stay of execution promised by the incoming administration, there may be uncertainty around the platform, but Kelsey is watching closely.

“The future for TikTok may be murky,” says Kelsey, “but I have a feeling it won’t be going away completely.” And Kelsey suggests that marketers keep their eye on YouTube opportunities. As the second largest search engine in the world, YouTube is already an obvious choice for advertising. Even though Kelsey says many creators are exiting the platform to create their own outlets, YouTube is an important advertising channel. She warns, though, that YouTube needs to keep up.

“YouTube needs to continue to evolve,” says Kelsey. “It cannot stay stagnant or something else new and shiny is apt to swoop in and steal market share.”

PPC Search Advertising for 2025

Whether on YouTube, Google, or Bing, search should remain a critical component to your digital strategy. It allows you to reach an audience actively looking for what you offer. And even as the behemoth Google fights the Justice Department attempts to break up its monopoly, it still holds a market share of more than 90 percent. Google isn’t going anywhere in 2025 or 26 or 27. The engine continues to expand, evolve, and scales its use of AI.

According to Associate Director of Digital Media Larry Harrington, AI in search is a given this year. He expects that AI ad units will soon become more widely available and Larry suggests that organic AI overview results will soon be accompanied by ads.

“They might be designed as what else to consider, in addition to the SEO-based AI overview,” says Larry. “My guess is that targeting for these ads will be keyword based.”

As to Google search in general, we already know that the search engine does quite a bit to keep you from leaving the search engine –pulling information directly from websites so you never need to click to the website. Larry predicts even more of the same.

“Google’s own results will take up more space above the fold,” says Larry “with the search engine prioritizing ways to keep you from clicking off the search engine. Quality Score will matter more than ever in 2025 with advertisers not only vying against competitors, but also Google.

The Evolving SEO Landscape in 2025

One important way to improve Quality Score is to leverage search engine optimization. It’s not enough for your paid landing pages to be well-optimized; your entire online presence needs to send a consistent message of authenticity, quality, and relevancy.

With the cataclysmic changes to search algorithms in 2024, Director of SEO Joseph Colarusso says SEO is more important than ever. The SEO landscape is ever evolving and is expanding far beyond owned media properties.

“With users prioritizing social media platforms as search engines, businesses need to expand the way they think of SEO,” says Joseph. “It’s not enough to have an optimized site. You need to think of all the ways prospects might find you online—including places like YouTube and Reddit—and make sure your presence across the internet is optimized for search.”

Joseph notes that AI has also changed the way people conduct searches. Instead of relying solely on a search engine like Google, users may be having conversations with ChatGPT or Claude.

“Leveraging how people actually speak focusing on user intent and using long-tailed keywords will become increasingly valuable, especially considering how AI overviews show up in search,” says Joseph.

Cultivating Organic Social Media in 2025

Brand authenticity has always been at the foundation of a good internet presence, but its importance is critical in 2025. And active social media engagement is one way to stay relevant in front of the stakeholders you most want to attract. According to Director of Social Media Marcy Ansley, 2025 social media needs to be a multifaceted conversation. Organizations need to speak, engage, and above all listen.

“Brands that want to truly be successful with social media need to be listening to what’s going on – and not just in their own industry,” says Marcy. “Some of the most iconic social media brands aren’t necessarily creating trends but often they’re trend jacking; they’re tapping into trends and making them their own. Finding a creative way to make these movements their own can be hugely beneficial. And while doing it successfully can be a challenge, thankfully, there’s a new team member to help jumpstart those creative trend jacking: AI.  Artificial intelligence can help brainstorm campaigns, develop content, and so much more.”

There’s a lot to keep up with in performance marketing this year. Don’t have time? We do! Reach out to any one of the experts at CloudControlMedia or check out our services and find out where we can fill in the blanks on your team. Contact us today.

~Linda Emma leads the owned media team at CloudControlMedia

AMA Symposium for the Marketing of Higher Education: What We Learned

In a record-setting event, more than 1800 people attended the annual AMA Symposium for the Marketing of Higher Education held in Las Vegas this month. The 2024 conference provided attendees with knowledge and strategies from keynotes, sessions, panels, and workshops. There was also plenty of time to share coffee, drinks, and business cards. Most importantly, there were helpful insights gleaned from experts and peers alike:
chris roberts and steven

5 AMA Key Takeaways about Higher Education Marketing

1. Is It Time to Rebrand Higher Education?

With the majority of Americans no longer believing that higher education is worth its big-ticket price tag, there was a lot of discussion at the AMA Symposium about how to better position the value of a degree. From keynote speakers to fireside chats, the message was the same: it is time to reshape public perceptions.

To that end, Utah’s Board of Higher Education launched an initiative to reeducate the public about the benefits of higher education. In their presentation, Amanda DeRito of Utah State University, Nikki Koontz of Southern Utah University, and Chris Nelson University of Utah shared their campaign to emphasize their institutions’ affordability, along with the individual ROI and overall economic impact of a college education.

2. How to Differentiate When Schools All Say the Same Thing

As difficult as it is for the sector to raise its brand, it can be even more challenging for individual schools to appear truly unique. The affordability factor that the Utah system raises is used by hundreds of schools. But so are claims of innovative programs, passionate faculty, state-of-the-art facilities, diversity and inclusion, vibrant campus life, and high job placement rates.

The dilemma isn’t easily solved but you can start from a foundation of authenticity. Sessions provided suggestions about how to do a photo shoot that makes your university look and feel uniquely yours and how to use current student stories so future students can picture themselves at your school. Keynote speaker Steve Robbins, Ph.D., emphasized the social-neuro science behind the critical need for inclusion—so make students feel like they belong. And Rohit Bhargava offered up five secrets to differentiate your higher ed brand:

  1. Stand for something
  2. Share the unexpected truth
  3. Find workarounds
  4. Embrace the conversation
  5. Expand your audience

3. Students Crave Personalization in Marketing

It can’t come as a shock that kids who were told how special they are for a generation don’t feel very special when they’re targeted with generic messaging. Director of Content Strategy at the University of Rochester Brian Piper noted that less than 18 percent of students feel like messaging is personalized to them. And that’s a problem.

But there are plenty of solutions that can make students feel like they’re your top priority. Piper noted that it’s not just the message, but also the messenger that matters. Whether it’s an email or text reminder, your communication with students should be personalized to them and coming from an actual person. And all of your content should be relatable, conversational, and written in the second person.

4. Artificial Intelligence for Higher Education is Here to Stay

Although AI no longer headlines the news every day, it remains at the forefront of higher education marketing. Sessions delved into how AI can enhance personalization, streamline operations, and improve student engagement. Whether you use AI tools to help bid and optimize digital campaigns, create outlines and personas, or repurpose, retarget, and redistribute content, it’s no longer a nice-to-have. You need to use AI or you will lose out to the competitor institutions that do.

5. Using Digital Marketing Data to Compete for Online Students

Saving the best for last: CloudControlMedia General Manager Christopher Roberts and long-time CCM partner Steven Rutt from Abilene Christian University Online provided more than 100 AMA attendees with a well-defined roadmap to attract and enroll online students using data. Highlighting the success the partnership has achieved for ACU Online—more than 20% year-over-year growth for three consecutive years—Chris and Steven shared actual data and the methodology that has fueled those double-digit enrollment increases.

Among the points the pair stressed were the need to:

  • Allow the agency to be an extension of your institution’s marketing team
  • Set achievable enrollment goals ​
  • Translate goals into detailed plans ​​
  • Build effective and efficient digital media strategies​
  • ​Test, adjust, and improve digital media for ongoing success​

ccm media loop

“It absolutely is a partnership,” said Chris. “Steven and his team are savvy about the data and how the process works. The results we achieve are due in large part to the partnership we have.”

What seemed to resonate most with the audience was the detail of the data ACU Online and CCM rely on to make decisions. Using a feedback loop generated through the CloudControlMedia Platform and connected directly to the ACU Online CRM, the two teams use down-funnel data to make media-buying decisions that have the potential to yield the best results. Equally important, they can continually test and adjust plans and campaigns.

Are you looking for a digital marketing partner that can drive growth? CloudControlMedia is a performance marketing agency maximizing results for our clients. And the great example we shared at the AMA conference? We’re happy to share it with you. Contact us today to sign up for our upcoming whitepaper.

On Again, Off Again Cookies: What’s Google Up To?

Google has cancelled its plans for a blanket removal of third-party cookies. Again. Although the search giant promised to phase out cookies back in 2020 and has given users three deadlines for deprecation, it’s now opting out. According to Privacy Sandbox VP Anthony Chavez, the company has chosen “an updated approach that elevates user choice. Instead of deprecating third-party cookies, we would introduce a new experience in Chrome that lets people make an informed choice that applies across their web browsing, and they’d be able to adjust that choice at any time.” This new approach will be similar to what Apple offered three years back that had apps ask whether or not they could track you. The new policy would affect all chrome users.

What Are 3rd Party Cookies?

Cookies are snippets of data placed on your browser when you visit websites. They allow various things to happen: experiencing faster loading the next time you visit, keeping you logged in, and allowing advertisers to better tailor ads to you. They can also track your behavior across the internet. Unfortunately, this is where some companies have abused cookies and run afoul of privacy regulations. Some companies, such as Apple, have already removed 3rd-party cookies, mostly because advertising only makes up a small percentage of its business. But for Google, which very much relies on advertising and cookies, stepping away from them has not been so easy. And since they haven’t found a solution that satisfies its business goals and its advertisers, it’s keeping 3rd party cookies. 

What Is the Privacy Sandbox?

Launched by Google in 2019, the Privacy Sandbox is an initiative to find a way to evolve the internet to be less intrusive when it comes to privacy without removing many of the features that both users and advertisers are used to. The main goals of the Privacy Sandbox are to phase out third party cookies and to reduce tracking across multiple apps or websites. This would mean that all current infrastructure that the internet is built on would need to change. Google and other platforms have been rolling out the tools to move in this direction, but not everything has been updated so easily. The cookie and pixel firing that that the internet is built on has led to some businesses not being able to pivot so easily.

Why Did Google Change Its Mind?

One of the major drivers of this change in course is that offerings such as display, demand gen, and Performance max were having a harder time tracking without cookies and a new solution had not yet materialized. This meant that Google would lose more than it stood to gain with this switch as these new products had been heavily pushed as the wave of the future. 

While Google’s halt to cookie deprecation means that there will not be a mass removal of cookie tracking, it does not mean that there will be no changes. Like with Apple devices, tracking will be harder when relying solely on cookies. The privacy sandbox will still continue to grow, and marketers will need to respond.

As a result of Google’s decision, the impending cliff of cookieless tracking has been avoided but that does not mean new enhanced conversion tools are without use. Those who select not to be tracked will no longer count in conversion totals and Apple devices still offer their own struggles. Enhanced conversions through Google and similar offerings from others remain an important step in ensuring that conversion data in platforms are as accurate as possible. All of the machine learning that goes into google campaigns these days rely on that data to know what is and isn’t working.

Are There Alternatives to 3rd Party Cookies?

As privacy continues to be a paramount concern to users on the internet, we can only expect more updates to block cookies and make tracking an ongoing challenge for marketers. So, a quality tracking setup that uses cutting-edge tracking options remains important. Getting campaigns as much accurate data as possible can make all the difference in the results of marketing efforts. 

CloudControlMedia is working diligently to stay ahead of the ever-changing shifts in cookieless tracking to ensure we continue to drive the most effective results for our clients. Are you getting all you can from your search campaigns? Contact CloudControlMedia today and we’ll let you know. 

Larry Harrington, Director of Paid Media Strategy

Combating Summer Melt: How Digital Marketing Can Stop the Drip

Summer melt is one of the most frustrating phenomena that colleges face in today’s competitive recruitment landscape. You accept students, they submit their deposits—and then they don’t show up. Not at orientation, and not at the start of fall semester. With estimates of its occurrence ranging from 10 to 40 percent, summer melt presents a significant challenge that can negatively impact your enrollment yield and your institution’s financial stability. But strategic use of digital marketing can mitigate the effects of summer melt, particularly among Gen Z and the emerging Gen Alpha.

Why Do Accepted Students Melt Away?

After a student says yes, accepts their financial aid package, and makes the final deposit that secures their spot, time passes. And between the gap of acceptance and attendance, a lot can happen. For some students, your institution just wasn’t ever their first choice and when they get what they consider a better offer, they grab it. And often, they don’t bother letting you know. Or sometimes, financial reality hits and a student and their family simply decides they can’t afford the cost. But for many students, not showing up in the fall is more nuanced. Particularly for students who are the first to attend college, the runway to a start date can be paved with potholes. Nothing about the process is familiar to the student or anyone in their family. And the guidance counsellors who were so helpful when high school was in session are off for the summer. The documents that are routine components to the admissions process from your perspective can be daunting. Financial aid info, housing applications, placement exam signups, health insurance forms, and other paperwork can be an overwhelming barrier to entry.

Targeting Gen Z and Gen Alpha Students

To effectively combat summer melt, it’s crucial to understand the characteristics and preferences of Gen Z (born between 1997 and 2012) and Gen Alpha (born 2013 and beyond). These generations are digital natives. They grew up with the internet, smartphones, and social media and they expect seamless, personalized, and instant communication. Digital marketing can meet these expectations, keep students engaged, and ensure that they remain committed to their educational journey.

digital marketing strategies

5 Digital Marketing Tactics to Prevent Summer Melt

Strategic digital marketing provides numerous assets, tools, campaigns, and methodologies to keep prospective students engaged and committed and prevent summer melt:

1. Short Message Service Marketing

SMS marketing is an opt-in service that allows you to text students and stay in touch the whole summer. With an incredible open rate of more than 95 percent, SMS allows you to send personalized messaging that welcomes students to your institution and the college they’ll attend. Let them know about deadlines, documents, and upcoming events. Invite them to log into their student portal. And be sure to include relevant calls-to-actions to keep students engaged.

2. Email Nurturing

Email is another way to communicate and nurture students throughout the summer. Develop segmented email campaigns that provide personalized information and reminders about important dates, financial aid, housing, and orientation. Personalized emails help students feel valued, supported, and part of their new community.

3. Website Chatbots

Your website is your virtual campus and chatbots can be your students’ personal tour guides. Leverage AI-powered chatbots to provide 24/7 info to students who don’t want to call and speak to an actual human. Especially for first-generation college students, they may feel embarrassed to ask questions about financial aid, housing, and course selection. By leveraging data from interactions and applications, chatbots can personalize responses based on the student’s interests, academic background, and preferences. Chatbots give students an easy way to ask questions and stay in touch and offer you insight into what obstacles they may face. Georgia State University implemented chatbot “Pounce” and reduced summer melt by more than 20 percent.

4. Content Marketing

Create personalized, engaging, relevant, and informative content, to build and maintain strong connections with incoming students, address their concerns, and build excitement for the upcoming academic year. From news items and blog posts to videos and virtual tours, tell the story of your institutional brand and remind students why they said yes in the first place. Just a few forms of content to consider:

  • A series of personalized welcome emails from the college president, deans, and student ambassadors
  • Blog posts that highlight student life, campus traditions, and various student organizations
  • Tip list infographics that provide checklists for such college-readiness realities as packing, preparing for academics, and making new friends
  • Virtual video tours of campus that introduce students to the lay of the land
  • Live chats with faculty, advisors, staff, and students that can be the start of personal connections
  • Financial aid webinars explaining financial aid packages, payment plans, and scholarship opportunities
  • Student success stories and alumni spotlights that help your future student aspire to greatness
  • Parental newsletters to keep mom and dad in the loop

kids using social media

5. Social Media Marketing

Build an online community that your future students will want to join by using platforms like Facebook, Instagram, and TikTok. Create engaging and relatable content for students and their parents that showcases student life, campus events, and testimonials from current students. Interactive content such as Q&A sessions, live streams, and student takeovers can foster a sense of belonging. You can also use social media to build out a countdown clock or send out reminders for key dates like orientation, move-in day, and the first day of classes.

Measuring and Adapting Summer Melt Strategies

A key benefit to digital marketing is its measurability. Monitor the level of engagement your efforts produce by tracking metrics like email open rates, click-through rates, social media interactions, and website traffic. Collect feedback through surveys to identify the needs and concerns of prospective students and help you refine communication strategies. Adapt and adjust campaigns that aren’t working well and always be willing to try something new.

Do you have a problem with summer melt? CloudControlMedia has strategies for engagement that help you reduce its occurrence. Contact us today and we can discuss customized campaigns for your institution.

~Linda Emma

What To Do in a World Without Cookies

Whether you’re partial to chocolate chip or oatmeal raisin, Girl Scout or Keebler, the thought of a world without cookies may be terrifying. Oh wait, that’s not the kind of cookies that are crumbling. Rather, it’s those snippets of code that get placed on your browser when you land on a website. Once at the very foundation of digital advertisers’ targeting strategies, the use of third-party cookies has been in decline for years due to privacy concerns. And now that Google has joined the trend, you need to prepare for their full demise.

What Are 3rd Party Cookies?

First-party cookies are set by an individual website—the one you visit. Second-party cookies are not common but are used in data-sharing agreements, where a website you visit has a specific data collection partnership with another entity. And third-party cookies are set by a server other than the one you access. In practice, that means when you go to a favorite brand’s website, it first uses first-party cookies to optimize your experience there. It may save your contact info, login, credit card info, and even your product selection and buying preferences. That website may also allow third-party cookies. Through an arrangement with outside advertisers, these cookies can track your browsing across other websites.

Advertisers will tell you third-party cookies allow them to provide you with an optimized user experience and personalized ad content; they serve you ads for products and services you most likely want to see. What advertisers may not tell you is that third-party cookies have been the lifeblood of what they have done almost since the dawn of digital marketing. Third-party cookies and the targeting and personalization they build help increase engagement, conversions, and sales. What they deem good for you is even better for them.

Why Are 3rd Party Cookies Going Away?

Driven by privacy concerns and legislation like Europe’s General Data Protection Regulation and the California Consumer Privacy Act, browsers have been phasing out the use of third-party cookies for years. Apple blocked their use in 2020, but Google and its stranglehold on search was more reluctant. It delayed plans for the phaseout twice before hitting the go button this year. In January 2024, it began the deprecation beta for 1 percent of its Chrome users (if you were part of the test, you would have been notified). If that sounds like a miniscule effort, consider that the behemoth holds 65 percent of search and that one percentage represents 30 million users. And Google promises that the full deprecation will be complete by Q3 of this year.

What Will Digital Marketers Do Without Cookies?

If you advertise online, you use third-party cookies. And if they’re going away, you need to plan a new way of doing business. Now. Particularly with programmatic advertising that relies heavily on those third-party cookies, if you do not prepare, you could face a swift loss of inquiries and income.

But there are ways to target users, customize content, and produce solid leads and results without third- party cookies. Consider how you can best transition away from third-party cookies:

Leverage 1st Party Cookies

It was no accident that Google rolled out GA4 before it began phasing out third-party cookies. GA4 uses first-party cookies, and its new events and parameter metrics allow you to pull granular insights from your website that help you get to know your users really well. In this way, first-party cookies can be a win-win. They give users who visit your website the best experience possible. The data you save on individuals help you build stronger relationships, serve customized content, and deliver better customer service.

You can also use first-party cookies to track user interactions and behaviors on your website to create profiles of user preferences, interests, and actions. Those profiles can then be used to segment your audiences, hyper customize your content, and serve ads where your customers are most likely to roam on the internet. Personalized ads enhance the user experience, improve engagement, and increase conversions.

Another way to use first-party data is through contextual advertising. Among the most obvious contextual platforms are Google Ads. Your ads target specific keywords that match user intent. So, if you know your most likely customers love red hats and red shoes, when you bring on a new product line of red belts, you should definitely highlight those red belts in your ads. Users search, your keywords are right there, and voila! Search reveals the red belt nirvana they’ve been looking for.

Don’t Forget AI

You use AI alllllllllll the time. If you think you don’t, you’re not paying attention. It’s time to go all in on its exponential potential for digital marketing. Just a few ways AI can fill in the gaps for what you think you might lose without third-party cookies:

  • AI Search Algorithms
    • AI-powered search algorithms can help understand the intent behind user searches and deliver relevant ads based on the context of the search query. This helps you align better with user intent without tracking individual user journeys.
  • Predictive Analytics
    • Imagine if you could take all the historical data you have hidden away in CRMs, campaigns, and old-fashioned Excel spreadsheets and turn them into futuristic insights. AI can create predictive models for user behavior that help you detect patterns and trends that will help you target, personalize, and engage users without the use of third-party cookies.
  • AI Lead Scoring
    • AI-driven lead scoring models can identify your best prospects by analyzing buying signals such as website visits, content engagement, and historical data. Once analyzed, the model can assign scores so your sales team works the leads most likely to convert. AI models also continuously learn and adapt, improving over time.

What About Zero-Party Data?

Zero-party data are willingly shared with you directly from the consumer. There’s no need for cookies because you simply ask your users for information. Examples of zero-party data include:

1. Settings

By simply setting up an account with you, users share important data. Their name, contact information and location are only the start.

2. Survey Responses

By gathering user feedback about product preferences, insights, and expectations, you can better customize how you interact with users—and even how you build your offerings and run your organization.

3. User-Generated Content

When users contribute reviews, ratings, and comments, it’s considered zero-party data—even if it does not occur on your site.

4. Interactive Content

Information you acquire through quizzes, polls, and games is zero-party data. When users willingly engage and provide information about themselves, it’s a treasure trove of data that you can use to segment lists, refine messaging, and personalize the content you send to them.

5. Customizations

You likely ask questions of users all the time. How do they prefer to receive communications from you? How often? Do they want to subscribe to your newsletter? What topics interest them?

What To Do Right Now About the Demise of 3rd Party Cookies

Digital marketing moves quickly and lots of businesses, advertisers, and agencies miss the train. Unlike Google’s daily algorithm updates that can wreak havoc on organic traffic and results and for which you receive exactly zero notification, you’ve been given fair notice about this whole third-party deprecation whatchamacallit. The Google gods have spoken. Ignore them at your peril. It’s time to develop pristine first-party data so you’re ready when third-party data disappears. Not sure how to start? Contact the experts at CloudControlMedia. We set our clients up for success long before the first rumblings of third-party deprecation. Contact us today.

Linda Emma is head of marketing at CloudControlMedia. With more than two decades experience in digital marketing, she helps clients tell their unique stories while driving performance metrics that translate to results.

10 Dangers of Duplicate Leads

Bad data cost US businesses more than $3 trillion each year, with individual companies often paying to the tune of millions of dollars for the errors. Among suspect data are leads that serve as the very lifeblood of many organizations, fueling sales, growth, and expansion. But it is estimated that nearly 40 percent of sales leads are invalid. And a major contributor to invalid leads are duplicates. Duplicate leads can cost time, money, customer satisfaction, and even your organization’s hard-won reputation. Make sure you avoid these 10 dangers of duplicate leads:

1. Duplicate Invoicing

Duplicate leads mean you have more than one record for the same person—and they’re much more common than you may realize. Nearly half of all records entered into a CRM is a duplicate. When partners provide leads, you rightly pay for the first lead, but duplicates mean you also pay for all subsequent records for the same person. With deduplication, you save real and immediate dollars.

2. Inaccurate Personas

You can’t sell to customers if you don’t know who they are. Duplicate leads give you multiple versions of a single customer and may hold conflicting information. For example, if your intent is to target a particular individual based on their educational status or job title, and they’ve now advanced in either, you may pursue a lead that will never come to fruition. Your team wastes time going after irrelevant leads at the expense of those that might more readily convert into sales.

3. Fragmented Sales Funnel

Having multiple records for the same lead exacerbates existing silos and leads to fragmentation in the sales funnel. Instead of working many leads, your sales team works the same lead over and over again. Your potential customers don’t like it and neither do your sales reps. Their time is wasted, productivity sapped, and sales results negatively impacted. And when different members of your team and automated systems communicate with prospects with inconsistent and sometimes conflicting messaging, even successful sales may come through multiple avenues. Without the ability to follow leads through a repeatable and scalable sales journey, you cannot effectively allocate resources, detect patterns, replicate successes, or predict for the future.

4. Misaligned Messaging

Today’s consumer expects personalized messaging from ads and certainly from sales reps calling on the telephone. Imagine getting a call from someone trying to sell you something and they get the fundamentals wrong—wrong gender, age, location. Or hearing messaging totally out of alignment to where you are in the sales funnel. You were ready to commit, and they treat you as if you’re brand new. It makes for an awkward call. The prospect is frustrated but so is your sales agent. They can’t properly work leads when the info is out-of-date or wrong—and it often is. Customer data degrade at a rate of 2 percent per month, so without automated deduplication in place, your sales team is probably sending the wrong message to their prospects.

5. Manual Data Pulls

When sales reps doubt lead quality, they take it upon themselves to manually check data accuracy and perform manual deduplication. The process is time-consuming, arduous, and likely outside the wheelhouse of your salespeople. Even using automation, it can be cumbersome. The typical means to find, requalify, and merge duplicates is a multistep process.

  • Open lead list
  • Activate the find duplicate feature
  • Select duplicates to merge
  • Perform initial lead merge
  • Choose a master lead
  • Finalize merge

Every minute your sales rep spends on deduplication is a minute they’re NOT selling!

6. Duplicate Sales Collateral

Do you create offline content for sales leads? Consider the cost to print and mail slick flyers with great branding and imagine how diluted the messaging gets when the same prospect receives them multiple times. You waste money and the brochure that should have wowed appears wishy washy and redundant. You also waste time and money online when you serve the same ad multiple times to the same prospect. Ad fatigue occurs sooner, and you pay for digital marketing that is ineffective and unengaging.

7. Data Storage Cost Increases

Lead duplication can result in increased costs for data storage. Not only do you pay for additional storage infrastructure or cloud services to accommodate excess data; you also pay for additional manhours to manage, process, back up, and retain duplicates. Any updates, patches, and repairs to software systems include data that are redundant causing all the tasks that your team performs to take longer. And many CRM systems are priced based on the volume of data stored. Duplicate leads unnecessarily inflate the price you pay.

8. Poor Analytics

Duplicate leads can both inflate and deflate your results. When the same lead is counted multiple times, it can make your marketing efforts appear more successful than they are. It looks like you’re producing more leads, but many are dupes. But duplicate leads can also artificially lower your conversion rates. You’re not converting as many leads because many are the same leads. And dupes can also affect the calculation of your return on investment (ROI) for marketing campaigns. If leads are not deduplicated, the cost associated with acquiring those leads may seem higher than it actually is, which can result in a deflated ROI. Without accurate information, decision makers cannot properly allocate resources, build effective strategies, spend efficiently, or plan for the future.

9. Lower Staff Morale

Working leads that do not move through the funnel and result in sales means commissioned salespeople make less money, even though they exert the same effort they always have. Spending time performing deduplication is time wasted. And being fed data that cannot be trusted is disillusioning. It’s all a frustrating scenario that can lower morale, decrease productivity, and increase employee churn rate. From an organizational level, it means you must do more with less and spend time on training new employees instead of helping your team grow and advance in a rewarding career within your company.

10. Tarnished Brand Reputation

For many organizations, brand value translates to real dollars and cents and long-term profitability. And while a good brand reputation can take years to establish, bad customer service can tarnish your image in an instant. Particularly in a culture of heightened consumer expectations, online reviews, and viral posts, the negative impact of poor customer service due to duplicate leads can result in irreversible harm to your brand.

Have you paid for the same lead multiple times or spent hours tinkering with deduplication to make sure you don’t? The CloudControlMedia Platform can help block, scrub, reroute, and dedupe partner leads so you only work the leads that are likely to turn into sales. Request a free demo today.

Linda Emma is Head of Marketing at CloudControlMedia. She has more than two decades of experience in marketing and journalism and frequently presents on how AI is impacting digital media.

How to Leverage AI Tools for Better PPC Campaigns

Although AI is in the news every day now, artificial intelligence isn’t at all new. Alan Turing put computing and AI theory to practice in the 1940s when cracking the code of the German Enigma machines during WWII. Even in its more modern form, AI has been around for decades. Google has been developing AI for more 20 years and continues to employ it across products and platforms.

If you run ads on Google, you already use AI. But are you leveraging it to its full capabilities? Instead of relying solely on the AI-based algorithms of the search engine, embrace all the powers of AI to increase pay-per-click leads and improve down-funnel results.

Use AI to Build Your PPC Buyer Personas

Buyer personas are critical to effective marketing. How can you speak to prospective customers if you don’t truly know who they are? With AI, you can ingest thousands of relevant data points to create the most updated reality of your audience. Once you have pulled demographic, psychographic, anecdotal, and sales data, you can use a persona generator or even a free natural language processing tool like ChatGPT to actually build your customer profiles.

Conduct PPC Keyword Research with AI

AI algorithms can automate much of your keyword research, analyzing search queries, user behavior, and content trends to identify patterns and extract valuable search intent insights. AI-powered tools can crawl websites, discover keywords, and provide recommendations, eliminating manual tasks and accelerating the research process.

From that knowledge base, AI can then generate keywords that align with your users’ needs and your business goals. And because you can pull data in real time, from search and industry trends, you can populate your campaigns with the most up-to-date terminology for your offerings—what your customers actually call what you do—and push your competitors’ ads down in search.

Improve Ad Copy for PPC Campaigns

AI-powered platforms can test and optimize your ad copy and design based on performance data. By continuously analyzing and testing different ad variations, AI algorithms can be taught to dynamically adjust headlines, images, and calls to action to maximize engagement, conversion, and end results.

Discover What Your PPC Competitors Do

AI-powered tools can help you find competitors and analyze their websites, content, and keyword rankings. Check out what they’re doing and affirm you’re on the right track or unearth gaps that might be costing you leads. By examining the keywords your competitors target, you might find new insights on potentially valuable keywords. Or you can use AI for sentiment analysis to determine what searchers think of those competitors—and you.

Find Out What PPC Campaigns Yield Down-Funnel Results

AI algorithms can assess the performance and effectiveness of campaigns and keywords by analyzing metrics such as search volume, competition, click-through rates (CTRs), conversion rates, and sales. With machine learning feedback loops, they can also help you improve your campaigns as they learn what works well and what does not. With down-funnel information at hand, you can hone the way you target your audience and personalize messaging. And by customizing your messaging based on individual user sets and where they may be in their decision-making process, AI can help to increase engagement and conversion rates.

Predict Future PPC Results

Because AI algorithms can explore large amounts of historical data, it can identify patterns, trends, and correlations to uncover valuable insights that can be used for prediction. Machine learning models can be trained to make predictions and then adapt and improve over time as they receive more data and feedback. Using regression analysis, AI can analyze the relationship between various input variables and campaign performance metrics, determine which variables are likely to influence campaign success and select them as predictors. These predictors may include factors like audience demographics, ad spend, click-through rates (CTRs), conversion rates, average position, and keyword relevance. Use AI to predict how well your PPC campaigns will perform and plan accordingly.

Are you using AI in your PPC campaigns? Even if you didn’t realize it, you are. Google does it, but as its algorithms do more and more work for you, it’s more important than ever to have a competitive edge. What’s yours? The CloudControlMedia Platform is an AI-Driven tool that takes the guesswork out of multi-media source campaigns to produce, predict, and optimize results. Request your free demo today.

The Tightrope Walk of Ad Targeting and Privacy

The best part—and some say worst—of digital advertising has always been the ability to target and track users. Advertisers have come to consider the dual measurements critical components to any digital marketing strategy. It allows them to define an audience, customize messaging to increase engagement, push users toward conversion, and then measure what works and what doesn’t. Consumers even give a general nod to the practice, with more than 40 percent saying personalized ads are important and nearly a third saying that they’re more likely to buy something attached to personalized messaging. But the downside of getting messages that appear to be made just for you is that advertisers need to know a lot about you. And they do.

Digital Ad Targeting

How much is too much?

Privacy advocates have for years decried the amount and means of data collection by digital advertisers. They have worked diligently to provide safeguards to consumers. Almost as quickly as digital ads appeared, technology to block them also came online. And with the advent of each ad blocking, anti-tracking technology and pro-privacy legislation, advertisers have hit the panic button.

Consider the EU General Data Protection Regulation of 2018. When the GDPR rules went into effect across Europe, we knew the citizen protections for personal data would wash over U.S. shores and change the way we do digital business. It did. Because the new law covered EU citizens’ data anywhere in the world, digital marketers had no choice but to step up privacy protections. And with the California Privacy Rights Act right behind its European counterpart, it was clear that digital data and tracking would have boundaries.

Both regulations came with dire warnings that proved less catastrophic than expected. The same goes for Apple’s Intelligent Tracking Prevention and App Track Transparency and Google’s Federated Learning of Cohorts. The newest earth-shattering event unlikely to shatter the earth is Google’s FLEDGE or First Locally-Executed Decision over Groups Experiment. Instead of third-party cookies and group cohorts, this model intends to use your own browser to store info about you and your interests. You’ll still receive those sometimes useful, often annoying targeted ads, but no big outside corporation gets to save your data. Well, no big company outside of the browser’s owner. And in the case of Chrome, that’s Google. In case you’re wondering how Google will fare through all these privacy adoptions; it will be just fine. Because it doesn’t depend on third-party cookies—and neither does Facebook or YouTube, btw—there’s reason to believe the search giant will have even more of a stranglehold on the internet.

How To Advertise in an Age of Privacy

ad targeting

In case it wasn’t abundantly clear already, you’re not Google. On the other hand, you may want to advertise on Google, other search engines, and social media channels. But sending your messages out to the 300+ million U.S. users would be a colossal waste of money. Targeting is critical to any master plan. Here’s how to find your users, attract them to your products and services, get them to engage, and build your brand:

Embrace First-Party Data

Even if the absence of third-party cookies sends a shudder through your marketing plans, don’t forget that you already have a lot of first-party data. Or you should. Whether you track ad clicks, website visits, email opens, social media shares, content downloads, or form fills, you should already have a good idea of who your customers are, what they purchase, and how they like to be treated. Rely on the information and build upon it.

Build Relationships

Whether you sell tiny widgets or big-ticket items with a long sales funnel, don’t consider any purchase a one-off action. Your customers may not come back tomorrow for another purchase, but they might next year. And they have friends and family, maybe even children and grandchildren. Brand loyalty is often passed down to sons and daughters and while its value can be difficult to exactly pinpoint, by some accounts, it’s priceless.

To be your customers’ brand of choice, you need a real relationship with them. Like a trusted friend, you can invite them into your home, aka website; show them hospitality with discounts and promo codes; answer questions via a blog, and meet their needs with excellent products and services. And online loyalty programs and opt-in newsletters can make your customers feel special; exactly the way you want them to feel.

Create Content that Connects

Your products and services are the best you can deliver. You should be able to say the same about the content you create for your website, whitepapers, ebooks, infographics, ads, emails, newsletters, videos, webinars, and whatever else might resonate with your audience. Know your audience and create content that they actually want.

Measure and Optimize

Digital marketing provides ample ways to measure what you do, see what works, and toss what doesn’t. Measurement and optimization should be continuous actions that everyone in your organization understands and embraces.

Try Something New

Google has more than a 90 percent market share of search and it changes its algorithm every single day. Be like Google. Don’t be afraid to change things up from time to time. You may not be able to get ahead of Google’s algorithm, but if you always produce top-quality content, you’re more likely to win its bots’ favor. More importantly, when you take innovative chances, you show your audience you’re a leader in your field.

Obey the Rules

Without a federal privacy law, you may need to conform to rules of individual states and nations. It’s a tall order, but critical to staying relevant online. As a general rule, you need to be fully transparent about the data you collect, including how they’re collected, processed, stored, protected, and for what purpose you use them. Especially important is with whom you’ll share the collected information. You must also grant users more control of their data. You may be required to provide them access to what you hold, the ability for them to make corrections, and even delete what you have. And you need to control how the entities you work with handle data.

If you perform any kind of digital marketing, whether through an organic website, email outreach, social media, or paid ads online, you need to honor users’ privacy while also getting the kind of results that make your efforts worth the investment. At CloudControlMedia, we understand how to push the envelope without running afoul of the cybergods who monitor the digital atmosphere. Check out our complete line of digital marketing services and contact us if you need a partner who will embrace your mission and help you achieve your goals.

~Linda Emma

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